“The Culinary Union negotiated a strong contract in 2018 to win innovative technology language that protects workers when the company brings in new technology and has been utilized to bargain over software, use of devices, and automation,” Bethany Khan, spokesperson and director of communications & digital strategy for UNITE HERE, tells Mashable. “In 2023, those rights were protected and expanded."
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The most recent contract guarantees advanced notification when new technology is introduced that may impact jobs and an increase in service recognition pay, extended health care, and pension fund contributions for workers laid off due to technology changes, according to Khan. RobotLAB has not publicly inked a deal with a notable Strip property, but Vaidya says they are having “conversations with several casinos.” As Khan points out, all the big resorts on the Strip — like Caesars Palace, MGM Grand, and the Bellagio — are unionized, meaning RobotLAB must meet with UNITE HERE representatives for demos and conversations before automatons are taking your luggage or making your bed.
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Fisher's response is probably cold comfort to most UNITE HERE members, but the union did obtain language in their 2018 contract that ensures unionized casino-resorts provide "mandatory free re-training to use new technology for current jobs" and "access and mandatory free job training if there are new jobs that are created due to automation and technology," according to Khan.